Multifaceted and resourceful healthcare professional with comprehensive experience in leadership of training and development, operations, program development, and clinical management. Proactive and creative problem-solver with demonstrated success in restructuring of educational programs and courses to enhance learning, address generational gaps, retain staff and satisfy patients. Collaborative and decisive leader with excellent communication and interpersonal abilities to build rapport with staff, patients, and other key stakeholders to resolve problems successfully and ensure service focused on quality excellence. Nephrology professional with over 28 years of Nephrology experience and over 33 years of professional nursing experience.
Programs developed: Operation Education (educational program for all patients undergoing surgery, both in patient and out-patient to improve outcomes, decrease readmissions, and improve patient-family experience), Transformation of Care (including nursing bedside report process, hourly rounding process and Collaborative Nurse Physician Communication), Leadership Boot Camp (3 part series for new leaders focusing on core competencies needed for successful leadership), Preceptor University (training and annual recertification for those acting in the preceptor role with a focus on how to impact change, how to educate, understanding generational differences, and how to determine competency), Adult Learning for Practitioners (program focused on training nurses, social worker, dietitians and providers on how to engage patients in interactive learning process to improve retention of knowledge and facilitate "learning".)